Hello,
I have been surfing the community for information on where does Business Process (cmdb_ci_business_process) fit in the Common Service Data Model (CSDM) without much luck. I was able to find the description for the Business Process class which is "A process that is owned and carried out by the business and contributes to the delivery of a product or business service to a business customer." Currently, only one Business Process can be referenced in a Business Application and there are no suggested relationships for Business Processes, but we have instances where a business application supports multiple Business Processes. We need to know this information in case application is having issues or if we are replacing an application, we know the business processes and areas of the organization that are impacted. We could also use this information to understand operational risk as it relates to the Business Application and the restricted data that is being exposed. I don't want to stray from the CSDM so I am not sure if I should:
- create suggested relationships from the Business Processes to the Business Application class OR
- update the Business Process field on the Business Application form to be a list collector instead of single reference field OR
- try to create higher level Business Processes, relate the multiple processes to it, then reference the higher-level process in the Business Application
We have been trying to apply the CSDM to our current CMDB structure while we are doing Business Service Mapping and this is just another part of our mapping that we want to include.If anyone has any suggestions, I would greatly appreciate it.
Thank you in advance for any help.
