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Modelling 3rd Party Service providers in the CMDB

Rob Barnett
Tera Contributor

‎11-22-2023 05:29 AM

How are folks modelling internal Technical Services which have a dependency on an external service provider -

 

e.g. an internal team managing/configuring/supporting Mainframe and having Technical Service and Service offerings but also a Service provided by IBM to support.

Or

an internal team managing/configuring/supporting Public Cloud and having Technical Service and Service offerings but also dependent on the services provided by Microsoft or Amazon etc.

 

I ask as the EU DORA requirement specifies Complete inventory of your entire IT Provider ecosystem - including 3rd party service providers

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11 REPLIES 11

Marc De Mol
Tera Contributor
In response to Daniel Vinterda

‎02-05-2024 03:11 AM

Hi Daniel, having difficulty following the contracts as I haven't yet dug in to that side.

Would you happen to have a visual for this, I'm clear interested in this thinking but I am a visual person... 😉

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Rob Barnett
Tera Contributor

‎11-27-2023 02:38 AM - edited ‎11-28-2023 12:10 AM

@scott_lemm  @marc_bodman  - is there a diagram where we can see, for example, and internal 1st line support offering for the ServiceNow application services and also the 2nd line support offered by our contract with ServiceNow (with connected contract and commitments)