Parent field on Service offering table not showing application service- How to create availability record on an Application service?

[Ashwani]

Is there a way to associate a mapped application service (cmdb_ci_service_discovered) to an offering , so that availability records can be created showing commitment for those application service, like it does for a business service? The parent field on the offering form has a filter on Business service(cmdb_ci_service) , and somehow even after changing the table to cmdb_ci , it is not showing up  the application service records in the lookup list.

[Community Alums]

Hi Ashwani, 

The Service Offering cannot be a parent to application service. The relation between the service offering and the application service is based on the Technical Service Offering or Business Service Offering

Technical Service Offering --> Application Service ------- Contains::Contained By

Business Service Offering --> Application Service -------- Depends On:: Used By

Hope this helps.

[Ashwani]

Hi Kiran, 

Thanks for sharing your views. The ask here is to get the availability record on the application service. As the client has to monitor on both business and application service. Proper data modelling is acknowledged and part of separate project. For time being, we need to know how to provide availability information on the application services. If the parent record on the offering can point to an application service, the availability can be autocalculated once outages are associated to such service. Any ideas?

[Prasad Pagar]

Hi Ashwini,

Please check this link

https://community.servicenow.com/community?id=community_article&sys_id=b2bb88f9db9810d0414eeeb5ca961939

Thank you
Prasad

[Ashwani]

Thanks for sharing the link. Why has application service not been considered initially as association to offering , is worthwhile checking with vendor.

[Prasad Pagar]

Indeed. Thats why on your other post too I said please raise HI case as it will give you understand why it is not allowed really. There must be reason they have BR stopping the connection.

Its worth to know 🙂

Hope this helps

Thank you
Prasad