Recommendations on populating the 'support group' field for Services that are supported based on geographic location

[mikej2]

Our Institution has some services such as Device Support that have multiple support teams that are based on location.  I'd appreciate any insight into how others are denoting the 'Support Group' in the CMDB for any service that has a location-dependent support assignment- especially as it relates to the population of the Assignment Group on Incidents related to the Service.

For example, are you using a central 'Device Support' group to triage the Incident and reassign it to the applicable support team?

Thank you for any input here!

[sreeAnarasi]

Hello EricDohr,

When i was creating cmdb groups with multiple filters , the total ci count was about 17000,

when its matched to Technical service offering with managedby and support by groyp, only 10000 records got udpated out of 17000. checking to see if there is any limitation of records that should be present in cmdb groups?