Relation of Business Apps to Capabilities

[Tom Sienkiewicz]

Hi Everyone, 

how do you model your BA - Business Capability relations?

E.g. I have a Business App: SAP-S4-TAX, which is part of a platform BA: SAP-S4.

Every platform App like SAP-S4-TAX supports slightly different set of business capabilities (mostly level 2).

How would you connect the parent Platform to the capabilities? Would you link it to every L2 capability that the child Apps support (meaning the sum of all capabilities having relationships to its platform apps), or only link the platform level to Level 1 capabilities? Or maybe not link to the capabilities at all?

I'm thinking from the design/modelling perspective but also from operations/checking impact perspective, which kind of setup is more preferred.

Many thanks for any pointers on this!

[Tom Sienkiewicz]

@Carolyn Rast this is exactly the dilemma I have 🙂 Is it better to model platform host as supporting no capabilities (maybe from Design perspective that makes sense), or better to connect it to ALL capabilities that are also connected to child platform apps (but this creates redundancy in those relations possibly).

One of my concerns is e.g. if I have an INC on the platform level - how to indicate that it affects all the capabilities, but this would most likely go the other way (BA -> App Service -> Offering -> Service -> Capability) from operations perspective, correct? So still having App service for entire platform linked to all of those SO could handle that scenario.

Thank you very much for your point of view, I am leaning towards they way you describe it as well.

Another question would then be - what is the purpose/value to even defining those platform host Business Apps 🙂

[Carolyn Rast]

Geri1 makes an excellent case in your post about platform hosts!

https://www.servicenow.com/community/common-service-data-model-forum/what-is-the-value-of-defining-q...