Relations between Service and Service offering

[Rob Mollee]

I'm currently working on a Service Model for our Customers, but I have encountered a difference between CSDM 2.0 and a previous presentation used in Knowledge 19. In CSDM 2.0 Whitepaper, there is a reference between the Service Offering and the Technical and/or Business Service; In  the CSDM Intro presentation used on Knowledge19, however, there is still a Contains::Contained by Relation between Business/Technical Service and the Service offering. 

Has this insight changed with CSDM 2.0? Or more specifically, should we define the Suggested Relationship between Service and Service offering?

[Eric M]

What should be the relationship between the following? I agree you need to have a CMDB relationship not just a reference for Services and Offerings. 

Technical Service --????-- Technical Service offering ---Contains--- App Service

Business Service --????-- Business Service offering  ---Depends on--- App Service 

Why are the relationships for tech and bus services offerings different to App services?

[Stig Brandt2]

Hi Eric M

The reason why this is different is in my view, that

A technical service ex. "Database Management" / "Application Monitoring" - is containing business service / "business service offering" but the "business services is NOT depended on the "technical service", therefore ex. if the database management tool/technical service is down, then the "business service offering" can still be working. But if if the database is down then the business service is down, as it is depended on the database is running.

[Stig Brandt1]

Aah, now I just saw / understood your question. Basicly Service/Service Offering is per definition parent/child - relationship.

Technical Service --???? /Parent)-- Technical Service offering(Child) ---Contains--- App Service

Business Service --???? /(Parent)-- Business Service offering(Child)  ---Depends on--- App Service 

That said you are of course also able to have service - with ci relationship to a service offering, ex.

"Application XYZ" - depends on Service Offering "SAN Network Service Gold" or depends on "Network Service Provider Silver" - then you don't have to map all individual network components.

Cheers

Stig

[BH10]

i was trying to have/build relationship between Business Service>Business Service Offering with type of contains::contained by  but no luck. found below article ootb supported relationship types. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831477

Seems we cant build relationship among BS & BSO. anyone able to build relationship and how to fix this.

[Eric M]

The challenge you having is having a consistent view into Service and Offerings within the CMDB. you will need a CMDB relationship between services and offering not just a reference of (parent/child). I'm hoping that the CSDM will add that in 2.x.