Relationship between Service Model and Service Offering

[John Swift]

In the Common Service Data Model product view: Customer Service Management documentation and, in particular, the "Service with multiple packages" example use case, the diagram indicates a link between the Service Model and the Service Offerings.

Looking at both the Orlando and Paris schemas for the Service Model table, we couldn't see a field which referenced the Service Offering table.  Does anyone know how the reference in the diagram (dashed line) is realised in Service Now?

Thanks for your help.

[Martin Rudack · Accepted solution]

You need to activate the Customer Service with Service Portfolio Management (SPM) plugin

https://docs.servicenow.com/bundle/paris-customer-service-management/page/product/customer-service-management/concept/spm-csm-integration.html

EDIT: The Service Offering has a reference to the Product Model (Model ID). 

[Runjay Patel]

Learn Customer Service Management (CSM) from scratch to end with real world implementation and get live project hands-on.

Step by Steps implementation: https://www.youtube.com/watch?v=dEVAtFxqERQ&list=PLIGcZxQaeEoh73qbQJqWfGMDAx2bTzKl7&ab_channel=Servi...

This Series help you to understand below topics

• CSM Overview
• Enable Required Plugins
• Who Use ServiceNow CSM?
• CSM Terminology
• Technical Considerations Before Starting Development
• Relationship among CSM tables in Details
• Case Management Overview
• Configure Chat/Virtual Agent
• Agent Workspace
• CSM Roles Management
• Foundation/Master Data Configuration
  • Accounts
  • Contacts / Consumer
  • Products
  • Assets
  • Contracts
  • Entitlements
• Live Implementation with real world scenario
• Assignment Workbench and Advanced work assignment
• Case And Account Escalation
• CSM Integration With Service Management
• Difference in CSM Fundamentals class and CSM Implementation class
• CSM Certification Related Important Notes
• Add custom case type in CSM
• Relationship between Service Model and Service Offering
• Understanding CSM client requirements
• Mobile app for CSM agent
• how create incident record from customer service case
• Customer Service Portal user and agent roles
• How to allow consumer to read cases they have submitted via the portal