Service Instance Use Case Examples - Beyond Application Service Instance

Lisboa
Tera Expert

Does anyone have good use case examples for Service Instances beyond Application Service Service instance?

 

Reading through CSDM 5 and looking at what I think is the latest CSDM Data Model example deck, and am not seeing good references/examples of these Service Instance type:

  • Data and AI Service Instance
    • Operational Process Service Instance
    • Facility Service Instance
    • Connection Service Instance
    • Network Service Instance

I think I get Network - like Corporate WiFi versus Guest WiFi for Network Service instances, but I'm really curious if folks have examples for Operational Process, Data and AI Service Instance.  Trying to get a little more anchored in when and how to use these.

 

Thanks!

2 REPLIES 2

vNick
ServiceNow Employee
ServiceNow Employee

Hello - A good example for data service instance was recently written up by @Bruno De Graeve 

 

https://www.servicenow.com/community/itsm-blog/using-data-service-instances-to-represent-system-inte... 

To make it confusing, I also had to post one in the CSDM space, after my peers informed me taht would be a better fit: https://www.servicenow.com/community/common-service-data-model/using-data-service-instances-to-repre...

Bruno De Graeve,
Principal Platform Architect, Customer Success, ServiceNow