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scott_lemm
ServiceNow Employee
ServiceNow Employee

How do you measure 4 years since CSDM 4?

Two million, one hundred two thousand, four hundred minutes

Two million, one hundred two thousand, four hundred CSDM guidance so dear

 

It has been a long time coming for CSDM 5. We have laughed together, we have cried together, in some instances we have broke bread together. Your feedback has lead to an epic release of CSDM 5 which is an incremental and expanded version from the CSDM 4 model. We introduce new model graphics, a new Domain, expanded data model, greater understanding, and SO MUCH MORE...

 

Preliminary reviews are favorable:

"This is the best version of CSDM that I have read (I've been reading them since v2)"

"I laughed, I cried, it was better than Cats"

"It makes me happy!" (us too)

 

The CSDM 5 white paper is provided as updated data model guidance for digital transformation. The Common Service Data Model is a framework across our products and platform.  The CSDM 5 guidance will enable and support multiple configuration and management strategies. Additional resources will be provided beyond this white paper including but not limited to videos, example use cases, and reference blue prints. 

 

It has been a long journey to CSDM 5. Thank YOU for joining us along the way. 

Comments
MrSmitty
Tera Contributor

Personally, I am really looking foward to the data model examples document update that is using the new layout.  I wonder when it will be released.

hilcamp
Tera Contributor

Yay! Glad for the consolidated content and reference materials. This is jam packed with info.

Thanks.

noelmcloughtd
Giga Explorer

khoros.app.box.com is blocked by my company.

Could you publish whitepaper under servicenow.com?

Miklos Palfi
Tera Expert

Good summary of the already known but also some new information on CSDM 5 from Mark Bodman
(See "Old to New Layout" and "Benefits and Challenges in each Approach" slides)

 

Elevate Your Data Strategy with latest CMDB and CSDM innovations (from about 42 min.)

https://youtu.be/fHK7khzVzdY?si=IZZpGIYkv3gBkQvD&t=2515

 

Live on ServiceNow: Elevate Your Data Strategy with latest CMDB and CSDM innovations 

Version history
Last update:
‎06-16-2025 10:38 AM
Updated by:
Contributors