This article is brought to you by the letters A and I ... How do we model AI in CSDM?What is an AI Asset?Where to I put my Agents? Hot off the press... here is a summary overview of the ServiceNow AI Platform in the context of Enterprise and Busine...
Availability Agreements in Digital Portfolio Management 1 Introduction This whitepaper defines the architecture and configuration of Availability Agreements within the ServiceNow platform, aligned with the Common Service Data Model (CSDM). It co...
SymptomsIn Incident mgmt as well as Change mgmt the Refresh Impacted Service action results in unexpected output. I show this by example sing this service model: When using system properties like:Sys PropertiesValueincident.refresh_impacted.include_...
How do you measure 4 years since CSDM 4? Two million, one hundred two thousand, four hundred minutes Two million, one hundred two thousand, four hundred CSDM guidance so dear It has been a long time coming for CSDM 5. We have laughed together, we h...
Common Service Data Model (CSDM) has become the default framework within ServiceNow Ecosystem to align "data" for ServiceNow platform and beyond. Even CSDM concept has evolved a lot since its inception in Knowledge 2017. Multiple versions have come s...
One of the most common questions I hear in every CMDB or CSDM conversation is: “Should this go in Business Application, or should it be created as a Business Service and Service Offering?” This confusion happens everywhere — ITSM teams, application...
As this is a recurring discussion it is a good topic to explain via different use cases. A Dynamic CI Group is a logical grouping of Configuration Items (CIs) that can be automatically populated (via CMDB Groups) and maintained based on rules, condit...
Together with Rob Koeten I am releasing the CSDM 5 Information Management Implementation Guide (v1.0)—a comprehensive guide for information governance, data lineage, and compliance automation across the enterprise using the ServiceNow AI Platfor...
Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. Especially with database teams I often enc...
As part of my ongoing mission to help everyone in my family - and beyond - understand ServiceNow, I started writing a series of articles titled ELI5, which stands for Explain Like I’m 5. If you haven’t read the first one about Domain Separation, you ...
A few months ago, I published the community article „CSDM 4.0: (any) Status attribute vs. Life cycle“, which describes the way to approach „legacy“ status attributes and the new Life Cycle. In this article, I will focus on how to get the new Life Cyc...
Application Service is being renamed to Service Instance. At the same time, new classes - Data Service Instance, Network Service Instance, Connection Service Instance, Operational Process Service Instance, and Facility Service Instance - have been in...
If you haven’t read Part 1 and Part 2, I recommend them so you know why Spider-Man is driving a Dodge Viper and why Goku keeps showing up uninvited, as well as what Spider-Man does for New York, what he does at home, and why the F.N.S.M. app is basic...
A big ServiceNow budget doesn't guarantee business value. If your teams still work in silos, your ROI gets buried under handoffs, duplicate work, and slow incident response. That is the core point behind Bill Martin's G2 review of ServiceNow. Inste...
If you haven’t read Part 1, I highly recommend giving it a read, even if just to understand the characters below a bit better. IntroductionLast time, we met Spider-Man, Goku, and even the Dodge – each standing in for different CIs. Now let’s see how ...
Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. Today we are going to jump into foreign wa...
Application Services are essential part of the Common Service Data Model (CSDM). This article focuses on how to use Application Services for manually maintained Service Maps in the situation when Service Mapping is not deployed. Proper usage of Appli...
Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. Today we will dive into one of the in-betw...
Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. When creating your service & infrastructur...
Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service Mapping. Whenever talking about the CSDM model, the...
