As part of my ongoing mission to help everyone in my family - and beyond - understand ServiceNow, I started writing a series of articles titled ELI5, which stands for Explain Like I’m 5. If you haven’t read the first one about Domain Separation, you ...
Technical Services versus Application Services One of the most common misconceptions I see in the CSDM is folks wondering the difference between a Technical (or Technology Management, now) Service - and an Application Service (or Service Instance, no...
If you haven’t read Part 1, I highly recommend giving it a read, even if just to understand the characters below a bit better. IntroductionLast time, we met Spider-Man, Goku, and even the Dodge – each standing in for different CIs. Now let’s see how ...
One of the most common questions I hear in every CMDB or CSDM conversation is: “Should this go in Business Application, or should it be created as a Business Service and Service Offering?” This confusion happens everywhere — ITSM teams, application...
Imagine raising a change and instantly seeing the full impact across your business. You know which services are affected, who owns them, what infrastructure supports them, and what the real risk is. There is no guessing, no tribal knowledge, only pur...
Service Mapping is very important for the CMDB. Configuration Management needs to understand the business value of the infrastructure components in the CMDB. The fastest, easiest way to map application services is with Tag Based Service Mapping. T...
Application Service is being renamed to Service Instance. At the same time, new classes - Data Service Instance, Network Service Instance, Connection Service Instance, Operational Process Service Instance, and Facility Service Instance - have been in...
How do you measure 4 years since CSDM 4? Two million, one hundred two thousand, four hundred minutes Two million, one hundred two thousand, four hundred CSDM guidance so dear It has been a long time coming for CSDM 5. We have laughed together, we h...
Disclaimer Any statements, opinions and remarks made by me in this community post are personal. As such, they do not represent any official stand of my employer. I encourage you to reference the latest official CSDM documentation alongside reading ...
We are pleased to formally release CSDM 4.0 as a DRAFT White Paper. The CSDM 4.0 Draft White Paper accounts for the further evolution of the Common Service Data Model. You will quickly notice the following additions to CSDM: New CSDM Domain - BUIL...
First off big kudos to @Venni Mäkäräinen for his spot on CSDM & Request Catalogue - service offering and catalog item association article. This article expands on his work and provides the different service offering types and a model to identify them...
CSDM Migration CI's from Custom/Nonconforming Tables What if you already have CSDM related data but not in the recommended tables. How do you migrate from a nonconforming use into the CSDM. That process takes several steps but the most important step...
Application Services are essential part of the Common Service Data Model (CSDM). This article focuses on how to use Application Services for manually maintained Service Maps in the situation when Service Mapping is not deployed. Proper usage of Appli...
The new CSDM 4.0 comes with several changes, and one of them is introduction of a new Lifecycle attributes. The following video by Scott Lemm and Mark Bodman provides nice insight into this topic and future product strategy. What I would like to shar...
I have looked at the New Service Builder – available in the store, it is possible to install on your PD. Available from Service Portfolio Management -> Business Service A new user interface is showing in a new window, with relevant fields from the ...
CSDM (Common Service Data Model) is a very hot topic nowadays, and many customers are asking: how to get it implemented? This article provides high-level guidance for the CSDM implementation journey based on the discussions with various customers and...
Happy new year everyone! Good news, we are going to be improving the documentation coverage for CSDM this year, coinciding with our release of CSDM V5. To help our documentation team prioritize what our customers and partners need, we put together ...
Dear reader, I strongly recommend reading the below publication alongside this article: - Application Service and Service Instance: What is new in Yokohama and CSDM v.5Please, make yourself aware of the new Service Instance entity!The described Serv...
The Digital Portfolio Management Community Hub has officially launched! This hub is dedicated to guide you on your DPM journey with articles, blogs and a forum to get all your questions addressed by your peers, and keep you updated on upcoming eve...
