Access denied to messages on Community

[Lucas Vieites]

Hi there,

When I try to see the pending messages in this Community, I get an "Access Denied" message as shown in this screenshot.

Has anyone else experienced this? Is there a workaround or solution?

Thank you in advance,

Lucas Vieites

[Simon Hendery]

Hi @Lucas Vieites 

No, personally I've never seen that issue before. 

Try logging out, clearing your browser cache, and logging back in. 

You could also try using a different browser. 

If that fails, you might have to raise a case via the Support tab here in the Community portal.

[PrajaktaG308421]

Hello @Lucas Vieites ,

Didn't face this type of issue before. You can try to login and logout again.

[GlideFather · Accepted solution]

Hi @Lucas Vieites,

there's an option to disable it, let's see what you have there in your case... navigate to the link below:

https://www.servicenow.com/community/user/myprofilepage/tab/user-preferences%3Aprivate-messenger

or go to your profile - gear in the top-right corner > My Settings > Preferences > Private Messages

And tell me whether you have it enabled or disabled:

If enabled, then it's really strange... if disabled, then enable it, give it some refresh and retry it again (perhaps a logout-login might be needed).

[Lucas Vieites]

Thank you, @GlideFather , that actually did it. 

What a weird error message to show for a disabled feature!

Kind regards,

Lucas