Access denied to messages on Community

Lucas Vieites · 3 weeks ago

Hi there,

When I try to see the pending messages in this Community, I get an "Access Denied" message as shown in this screenshot.

Has anyone else experienced this? Is there a workaround or solution?

Thank you in advance,

Lucas Vieites

GlideFather · 3 weeks ago

Hi @Lucas Vieites,

there's an option to disable it, let's see what you have there in your case... navigate to the link below:

https://www.servicenow.com/community/user/myprofilepage/tab/user-preferences%3Aprivate-messenger

or go to your profile - gear in the top-right corner > My Settings > Preferences > Private Messages

And tell me whether you have it enabled or disabled:

If enabled, then it's really strange... if disabled, then enable it, give it some refresh and retry it again (perhaps a logout-login might be needed).

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No AI was used in the writing of this post. Pure #GlideFather only

View solution in original post

GlideFather · 3 weeks ago

Thank you @Lucas Vieites for confirmation. It's indeed strange but good that it's solved.

Have a wonderful day

_____
No AI was used in the writing of this post. Pure #GlideFather only