Approver change / Approval routing Automation In ServiceNow

[SambitRath]

Dear All,

I wanted to automate the approval delegation in the task(change Request, Service Request ) or in any other requests in ServiceNow which requires approval and the auto assignment or re assignment  will happen based on the availability of the back up approver or delegate approver.

Please suggest the prerequisites and flow in detail to implement the same.

Thanks,

Sambit

[Ankur Bawiskar]

@SambitRath 

You can use OOTB Delegation for Approvals

You simply set approval for whatever user you want and create a delegate for that user. System will send approval email etc to that delegate person

Delegate approvals and tasks to another user 

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[SambitRath]

Hi Ankur,

Thanks for your reply.

But my requirement is to automate the approval say ; Approval not done in 24/48 hour ,Then 

Approval notification will be triggered to the back up approver/Delegate automatically.

Let me know if we can achieve that via flow designer or any other configurations???

[Ankur Bawiskar]

@SambitRath 

see this link for approval reminder logic, separate flow will be required for this

Approval Reminder Using Flow Designer 

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[its_SumitNow]

Hi @SambitRath 

If you want to do it via Change, Then please have a look on change models,

https://www.servicenow.com/docs/r/it-service-management/change-management/change-models.html?content... 

For Service Request you can use the flow designer

I hope my response helps, if further help needed , you can ask 🙂

Regards

Sumit