Articles keep breaking formatting after editing in Knowledge Center
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10 hours ago
I am starting to use Knowledge Center to create and edit existing articles. However, the moment I click publish all the formatting, tools/features used in Knowledge Center (like text box, 2 column, 3 column, etc.) instantly breaks when the article enters the review queue. I have tried creating new articles from scratch and all the formatting I put into it using the Knowledge Center features breaks. The same when I edit the existing articles in Knowledge Center. Is there a reason for this? Do I not have a specific feature turned on that avoids this situation?
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5 hours ago
Hi @mindvault1
1. Can you Repair the Knowledge Center (com.snc.knowledge_center) plugin
2. Clear Instance cache by typing cache.do in Navigator and enter.
3. Recheck.
Refer: Knowledge Center article editor
Introducing Knowledge Center with Advanced Editing, powered by Now Assist
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti