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Articles keep breaking formatting after editing in Knowledge Center

mindvault1
Tera Contributor

I am starting to use Knowledge Center to create and edit existing articles. However, the moment I click publish all the formatting, tools/features used in Knowledge Center (like text box, 2 column, 3 column, etc.) instantly breaks when the article enters the review queue. I have tried creating new articles from scratch and all the formatting I put into it using the Knowledge Center features breaks. The same when I edit the existing articles in Knowledge Center. Is there a reason for this? Do I not have a specific feature turned on that avoids this situation?

2 REPLIES 2

Tanushree Maiti
Tera Patron

Hi @mindvault1 

 

1. Can you Repair the Knowledge Center (com.snc.knowledge_center) plugin

2. Clear Instance cache by typing cache.do  in Navigator and enter.

3. Recheck.

 

Refer: Knowledge Center article editor 

Advanced Knowledge Editor 

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Sean1232
Tera Contributor

I have been having the same issue without a fix.