ATF - Unable to Validate Response SLA Breach in Incident

[Suresh_M]

Hi Team,

I am trying to create an ATF test case to validate an Incident Response SLA breach, but the test is failing at the SLA breach validation step.

Test Steps:

1. Create and impersonate an ATF user with the itil role.
2. Open a new Incident form.
3. Set the following values:
   • Short description: ATF - Response SLA Breach Validation
   • Caller: ATF Test User
   • Impact: 1 - High
   • Urgency: 2 - Medium
   • Assignment Group: Database
4. Submit the Incident.
5. Query the task_sla table and validate that the SLA record is in In Progress stage – this step passes.
6. Query the task_sla table where:
   • Task = INC0010259
   • Has breached = true

Issue:
The final query fails with the message:

FAILURE: No records matching query:
Task = INC0010259
and Has breached = true

ATF Execution Log:

• Incident Number: INC0010259
• Task SLA records found in In Progress stage: 2
• No Task SLA record found with Has breached = true.

Geeting error as:FAILURE: No records matching query:
Task = INC0010259
and Has breached = true

Any guidance or best practices for testing SLA breaches using ATF would be greatly appreciated.

Thank you.

[PoonkodiS]

Hi @Suresh_M 

https://sn-nerd.com/2024/10/26/how-to-test-your-slas-using-atf/

follow the test steps ,

you already query the record in task sla table and validate the fields,then why you are querying again