ATF - Unable to Validate Response SLA Breach in Incident
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yesterday
Hi Team,
I am trying to create an ATF test case to validate an Incident Response SLA breach, but the test is failing at the SLA breach validation step.
Test Steps:
- Create and impersonate an ATF user with the itil role.
- Open a new Incident form.
- Set the following values:
- Short description: ATF - Response SLA Breach Validation
- Caller: ATF Test User
- Impact: 1 - High
- Urgency: 2 - Medium
- Assignment Group: Database
- Submit the Incident.
- Query the task_sla table and validate that the SLA record is in In Progress stage – this step passes.
- Query the task_sla table where:
- Task = INC0010259
- Has breached = true
Issue:
The final query fails with the message:
FAILURE: No records matching query:
Task = INC0010259
and Has breached = true
ATF Execution Log:
- Incident Number: INC0010259
- Task SLA records found in In Progress stage: 2
- No Task SLA record found with Has breached = true.
Geeting error as:FAILURE: No records matching query:
Task = INC0010259
and Has breached = true
Any guidance or best practices for testing SLA breaches using ATF would be greatly appreciated.
Thank you.