Banner logo is not displayed for all users

[Karthik152]

I have uploaded the banner logo under Basic Configuration and Basic Configuration UI16, and also updated it at the company level. But the custom logo is visible only to admin users, while other users still see the default ServiceNow logo, even after clearing the cache

Even, I tried delete OOTB box logo "sn-logo-light-green" in attachment table

Current Version: Yokohama

Note: Banner Image is in white color

Basic Configuration:

Basic Configuration UI16:

My Company:

Could you please help me with this issue? It would be greatly appreciated.

[Aniket Chavan]

Hello @Karthik152 ,

Just wanted to check in to see if my earlier response helped you out or if you're still facing any issues. If your query is resolved, it would be great if you could mark my reply as helpful and accept it as the solution — that way it can also benefit others who come across the thread later.😊

Also, if you found any other responses helpful, feel free to mark those as helpful too. You can even accept multiple solutions if they contributed to resolving your issue.

Let me know if you need anything else!

Best regards,
Aniket Chavan
🏆 ServiceNow MVP 2025 | 🌟 ServiceNow Rising Star 2024

[Viper777]

I am having the same issue in my sub-prod environments.  Were you able to find a solution?