Cant active notifications in user preference

[pathumharsh]

I’m facing an issue with email notifications in ServiceNow and would appreciate your guidance.

For a specific user, the “Allow Notifications” toggle in User Preferences is disabled (greyed out) and cannot be enabled manually.

[VaishnaviK3009]

Hi @pathumharsh ,

If the Allow Notifications toggle is greyed out, it’s usually controlled at the system level and not user-editable.

Check:

• User is active and has a valid email

• Notifications are enabled on the user record

• System property glide.email.smtp.active = true

• Any UI Policy / script / domain restrictions making the field read-only

In most cases, it’s restricted by configuration rather than a user issue.

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Accept the solution if this answers your question.

Regards,
Vaishnavi
Technical Consultant

[pathumharsh]

i checked the user record, notification field is shows as disable, if i change it to enable it automatically return to disable,

[VaishnaviK3009]

Check Notification Device

• Go to cmn_notif_device and ensure the user has an active email device

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Technical Consultant

[VaishnaviK3009]

Check Active Button True. If the user is inactive, notifications will remain disabled.

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Technical Consultant