Cant active notifications in user preference

[pathumharsh]

I’m facing an issue with email notifications in ServiceNow and would appreciate your guidance.

For a specific user, the “Allow Notifications” toggle in User Preferences is disabled (greyed out) and cannot be enabled manually.

[pathumharsh]

user is an active user.

[Tanushree Maiti]

Hi @pathumharsh 

Check and confirm, for that specific user profile in sys_user profile, Notification field is enabled.

Refer: https://www.servicenow.com/community/servicenow-ai-platform-forum/where-is-the-quot-allow-notificati....

[pathumharsh]

Hi @Tanushree Maiti 

it shows as disable, but I change it to enable, not saving return to disable 

[glideFather]

Hi @pathumharsh,

is this a PDI, non-prod or prod environment?

Perhaps the email notifications are disabled as per Email properties. Check this and let me know what you saw there

[pathumharsh]

pro environment