Cant active notifications in user preference

[pathumharsh]

I’m facing an issue with email notifications in ServiceNow and would appreciate your guidance.

For a specific user, the “Allow Notifications” toggle in User Preferences is disabled (greyed out) and cannot be enabled manually.

[GlideFather]

@pathumharsh and if you click on the advanced preferences?

Is this impacting just one user or more? 

If nothing is found, create a case from support portal

[pathumharsh]

inside the advanced preferences,  shows as

cant make it enable

[GlideFather]

@pathumharsh Just you or more users? Ask colleagues or impersonate for some if you can.

If nothing helps, create a case from the support portal