Case API returning "record not found" when querying with number

[richardphon]

Hi,

I have a problem with case API. When i used the GET with the case number to query case by id, the result is "record not found". If i changed to the case sys_id, everything works fine.

Does anyone had the issue and had resolved it ?

Thanks,

[Shruti]

Hi

Check the query and compare URI

[Ankur Bawiskar]

@richardphon 

it's an OOTB scripted REST API and here is the info, you can see which endpoint and HTTP Method is good for you

it worked for me as admin with Both Number

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[richardphon]

Hi Ankur,

Thank you, i think the script has been modify. Can you provide me the original script ?

Thanks,

[Ankur Bawiskar]

@richardphon 

sure here is the link, replace it with your instance name

https://instanceName.service-now.com/nav_to.do?uri=sys_ws_definition.do?sys_id=771aaa2f5342030097a2ddeeff7b127d

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏