Hi all I'm looking for the customer notifications on change of state.
when the user raised the case it is going to FSM and then work order creation and task assignment ,agent assignment ,dispatch ,work completion ,for all these the end user who raised the case need to get the notifications through the mail or SMS without login to the portal ,like some users may not have the access to the portal.
According to me we can configure from the fields service -administration - notifications -here we can create the user groups and configure the notification
And by using the Twilio for the custom notification, can anyone suggest me the best way or as per the snow to configure the notifications for the customer.
If possible, provide me exact way to configure this.
Thanks.
