Catalog Items cannot be found in a search on the employee center

[Anvin]

Please mention the steps you have taken to troubleshoot this issue. So that those can be ruled out when checking for solution.

[bobkindelberger]

I have made sure the Meta contains the correct keywords, made sure the catalog item is Active and Published, re-indexed the source, cleared cache, made sure the AI search is active. By the way, it works in Production, but not in our test environment. 

[Sandeep Rajput]

@bobkindelberger Did you check the Not Available related list and see if there is any User criteria mentioned which the logged in user doesn't qualify?

[bobkindelberger]

I checked two cat requests, one that could be found and the other not. Both have the same Not Available code. I removed the item from Not Available from the cat item that could not be searched and it did not make a difference.