Category And Sub-Category fields value is not populated in HR agent Workspace

Community Alums
Not applicable

‎08-22-2024 12:40 AM

Hello Everyone 

 

In my project, I am facing an issue where the Category and Sub-Category field values are not populated in the HR Agent Workspace."

 

cat-subcat.png

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Community Alums
Not applicable

‎08-22-2024 12:56 AM

Hi @Community Alums ,

Have you already made the dependency configured?

PLease refer to these links : https://www.servicenow.com/community/itsm-forum/sub-category-is-not-populating/m-p/440933/page/2

https://www.servicenow.com/community/hrsd-articles/hr-agent-workspace-migration-guidelines-from-classic-to/ta-p/2310606

 

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Community Alums
Not applicable
In response to Community Alums

‎08-22-2024 01:37 AM

Hi @Community Alums

Actually, I am facing this issue in the Workspace view. In my native view, it's working properly. Also, when I add any HR service, the value is populated for one second, but then it disappears after that."

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