Sub category is not populating

[Rahul Raja Sami]

Hi ,

we have a catalog under which we have added Something is broken as category under it we have added Report an Issue (record producer which generates Incidents when submitted).

The issue is when a category is selected , sub category is not getting populated. from the self service view

but sub categories are getting displayed in Native UI and Service Portal.

Please Help how to populate the subcategories. ( previously they were populating but not now)

[Ankur Bawiskar]

Hi,

working previous but not now?

so what changed in that time frame?

Did you compare that with the earlier solution you implemented against some other higher instance where it is already working?

Regards
Ankur

[Rahul Raja Sami]

yes i can see no change in those configurations

[Ankur Bawiskar]

can you share your subcategory variable configuration screenshots?

[Rahul Raja Sami]

[ersureshbe]

Hi,

If the variable type is 'Lookup select box' then you should add . toString() end of your query. Please refer below example to understand.

javascript: ('u_req_category='+current.variables.request_category+^active=true').toString().

else can you check your dependent value under sys_choice table. Is that configured correctly.

Please mark as correct answer/ helpful if it helped.

Regards,

Suresh