Colons not correctly displayed in knowledge article title

ShriyaT
Tera Contributor

Hello

When we open the HR portal in the suggested result the colon is displaying correctly. But when we open the knowledge article it is showing incorrectly.

Please find the attached screenshot for your reference.

Thanks

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@ShriyaT 

I couldn't get the difference in both the images

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

ShriyaT
Tera Contributor

@Ankur Bawiskar attaching the image here 

@ShriyaT 

did you check that KB in native view? what's present in the article body? the html part

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hello @ShriyaT 

To troubleshoot the issue check the knowledge article form and article in native view.

JuhiPoddar_1-1735110839954.png

If everything looks good in the form then this can be cache issue. Clear the cache by cache.do and refresh the page in portal.

 

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Thank You
Juhi Poddar