Colons not correctly displayed in knowledge article title
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‎12-24-2024 04:23 AM
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‎12-24-2024 04:46 AM
I couldn't get the difference in both the images
Ankur
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‎12-24-2024 09:54 PM
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‎12-24-2024 10:49 PM
did you check that KB in native view? what's present in the article body? the html part
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎12-24-2024 11:15 PM
Hello @ShriyaT
To troubleshoot the issue check the knowledge article form and article in native view.
If everything looks good in the form then this can be cache issue. Clear the cache by cache.do and refresh the page in portal.
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Juhi Poddar