Community posts getting archived?

mlopezrivera
Tera Expert

Have other been encountering this archive notice when trying to search Community? Google is still indexing these links, so it's incredibly frustrating to think you're clicking into something helpful only to be hit with this banner.

 

Anyone know if this is a migration of some sort, or are massive swaths of community articles getting archived indefinitely?  In ServiceNow Uni courses, they recommend over and over that you search Community when you have questions - but how are we supposed to do that when you make the articles unavailable?

 

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7 REPLIES 7

Jon23
Mega Sage
I’m experiencing the same issue and agree that it’s quite frustrating. I also received the following message when I first opened the link to this post from a Google search:

Jon23_0-1786040307577.png

 

 

Funnily enough I was redirected to this page when I hit submit on this post. 

Simon Hendery
Tera Patron

Hopefully this archiving process is related to removing the excessive number of AI slop posts that have been left unchecked on the platform.

 

But, as is often the case, it's disappointing that ServiceNow has failed to communicate what's going on.

I agree with removing slop posts, but this seems like an indiscriminate purge of articles from real users with with answers.