Creating technician activity report

[Sbuckley10]

Hi,

Would like to create a report by tech on all the tickets that they had worked on for a given time range.  I can get a report on tickets they opened or resolved.  But how do I include ones they put updates in without necessarily assigning ticket to themselves?   I tried using filter 'updated by'  but it doesn't seem to be giving me what I thought, so I am not sure how that filter works.

Thanks

Steve

[JC Moller]

This information is not stored on the Incident table itself, but there are already metric definitions added for this purpose OOB. The data is stored in the metric_instance table and can be reported from there. You can add additional metric definitions to support your organization's needs. Hopefully this helps.

BR, Jan