CSDM Roles and Responsibilities

[RichardBrowning]

Hi, I am looking for a breakdown of the Roles and Responsibilities that are required to provide ongoing support of Common Service Data Model (CSDM) within a live environment. I have tried looking for this information, but to no avail. Does anyone know if this detailed anywhere, and does it go down to the tasks/actions of each role? Any help or pointers on this would be appreciated. Richard.

[debendudas]

Hi @RichardBrowning ,

You can refer this. There is a section for roles (From Slide 27) in this asset, CSDM Workshop - Getting Started, in Now Create:

https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=dde64c62875255d0f2f443f7dabb354b

If this helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up 👍!