Dimmed 'Open link' menu on links in Yokohama
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‎05-23-2025 09:37 AM - edited ‎05-27-2025 08:02 AM
After upgrading to Yokohama we encounter an issue, right click on a link shows inactive 'Open link' menu if I select the entire anchor test or part of the text before the click.
Steps to reproduce:
- Navigate to a record with an HTML field using TinyMCE 5.
- Insert a hyperlink using the editor.
- Select the entire text or few characters and Right-click on the inserted link.
- Observe that the ‘open link’ option is dimmed and is unresponsive.
If anyone else is experiencing this issue and has found a solution, please share your insights.

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‎05-23-2025 09:59 AM
I tried in knowledge article body field and it looks good to me. No issues.
Regards,
Sumanth
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‎05-26-2025 12:40 AM
Hi @SumanthDosapati,
This issue is not related to the Washington upgrade. We are experiencing it not only in Knowledge articles, but also in all areas where an HTML field type is used and a link is inserted.
Thank you.
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‎05-27-2025 03:49 AM
It works fine in my instance and I didnt find any known error articles on this.
So I would suggest you to create a support case with ServiceNow.
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth
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‎05-27-2025 11:06 AM
Hi @SumanthDosapati ,
I do not fully understand your reply.
1) Does it mean that you cannot reproduce the issue?
or
2) You can reproduce the issue, and you say this is not an issue?
The issue is introduced in the Yokohama release. We have not seen it in the previous releases of ServiceNow.
It is a very minor issue, however it may annoy users who work with knowledge articles a lot, and they do not know about this issue.