Documentation and Knowledge Review Prompting
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10-24-2024 08:39 AM
No idea if I'm posting this in the right place for the question, so forgive me...
We have HRSD, and I want to set up a process whereby Knowledge Articles are reviewed every (for example) 12 months, to ensure there is governance and regular checks are being completed. Can I do this in Servicenow?
Is there a way to identify whether a KA is over 12 months old, and if so, can it generate a prompt that ensures it is reviewed?
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10-24-2024 09:00 AM - edited 10-24-2024 09:01 AM
Knowledge Articles have a Valid To date field OOTB. By default it will set to Jan 1st 2100 OOTB when a KB Article is created, you need to configure this to something realistic e.g. 12 months from now, you set this on the Knowledge Base field Article Validity. See: https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/knowledge-management/conc...
OOTB On the first day of each month, the application sends an email notification to a list of authorised recipients to remind them about articles that are due expire in the next month. Look for the OOTB Notification: KM: Article Expiry Warning
Regards
Paul
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10-24-2024 09:01 AM
Incredible, thank you so much!