Reports: Last User viewed

Hello, I am doing a report clean up and would like to be able to see who last viewed the report and when.  I am able to see the last run but not who last viewed it.  Are there any options for this? Thank you,Sheri

CyberArk Credential issue

Experiancing error while running discovery schedules. Any insights com.snc.automation_common.integration.exceptions.UnknownException: Cannot invoke "String.equals(Object)" because "vaultProvider" is null

How to authenticate users who write through WhatsApp (Twilio), to then consume the Virtual Agent.

How to authenticate users who write through WhatsApp (Twilio), to then consume the Virtual Agent. Currently, what was found in the documentation to perform the integration was configured, using the "Conversational Integration with WhatsApp (powered b...

Visibility on Group Names Catalog Item dropdown table reference field

We have created a dropdown reference field in a catalog item to pull from the sys_user_group table in ServiceNow and pull the name as the actual field in the dropdown. I have now checked the ACl's and attempted creating a new one, I also tried to do ...

Clicking the edit pencil icon on the Multi-Row Variable Set does not open the expected MRVS form

Clicking the edit pencil icon on the Multi-Row Variable Set does not open the expected MRVS form. Shown is above screenshots on cancel and save button appearing but not multirow variable set variable. Please help me how to solve it.

Oauth 2.0 Integration

Hi There We have Service Now Integrated into our platform actually for now one user comes he have to enter his Instance Information manually in-order to use servicenow features in our platform but we want to ease the users instead typing manually the...

Projects for I.T. Systems Conversion & Their Go-Live Events

Does ServiceNow have out-of-the box, but customizable workflow (outside and separate from the incident management workflow) for managing IT systems conversion go-live projects in order to track go-live issues and their resolution (within the conversi...

Instance is showing offline

Hi Team, i was using my PDI from longtime and in recent days when i tried to login it is always showing offline and i tried to refresh but still it is not working. i usually login using my username and password directly into instance, will this not b...

Trouble Accessing the Instance for Training

Regarding the Password Expiration Reminder Feature

I want to set an expiration date for passwords and notify users when the expiration date approaches. From my research, ServiceNow has a property called “pwd_reset.enable.password_expiration_reminder.” Setting this to true seems to enable the feature....

Resources for SNAF labs

I am taking the ServiceNow Administration Fundamentals On Demand course, but can't seem to find any labs to work with it. I have downloaded the import sets, but don't see any instructions on what to do. Is this suppose to be like this? Do you only ge...

License management options in SN

Hello, Our agency is exploring options to implement  license management thru ServiceNow.what are the options available  in ServiceNow?Initial stage will be basic tracking and management but the requirements will be expanding overtime. Thank you and a...

ITSM Implementation Simulator - Task 4

Hi all, Am losing my mind a little on the ITSM Implementation Simulator - Task 4, for removing "Inquiry / Help" Category, adding Telecom and subcategories for it (conference room etc....).Steps takenOn Incident form, on Category field > right click C...

How to Rename the "Activities" / "Audit Trail" title to display "System" instead of the username.

How to Rename the "Activities" / "Audit Trail" title to display "System" instead of the username.  Thanks