Domain based theme separation issue.

[devashishku]

Hi all,
From last two days, I have been trying to integrate the theme and logo-based separation on my PDI as per the Domain.
I have created themes for different organisations and attached those themes as per the sys_domain field.
But whenever I am impersonating the appropriate user, the global theme is getting , not the domain-specific theme.

Help me to integrate it...!!!

 

[kaushal_snow]

Hi @devashishku ,

Unfortunately, ServiceNow does not support domain separation for themes or custom branding via Theme Builder, meaning that even if you assign themes based on sys_domain, the system will revert to the global/default theme when you impersonate a user from a particular domain...themes are considered a UI customization that isn’t domain aware.....

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[RaghavSh]

@devashishku Domain separation is not supported for Themes

Refer SN documentation :https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/administer/navigation-and... 

Please mark the answer correct/helpful accordingly.