Domain based theme separation issue.

[devashishku]

Hi all,
From last two days, I have been trying to integrate the theme and logo-based separation on my PDI as per the Domain.
I have created themes for different organisations and attached those themes as per the sys_domain field.
But whenever I am impersonating the appropriate user, the global theme is getting , not the domain-specific theme.

Help me to integrate it...!!!

 

[kaushal_snow · Accepted solution]

Hi @devashishku ,

Unfortunately, ServiceNow does not support domain separation for themes or custom branding via Theme Builder, meaning that even if you assign themes based on sys_domain, the system will revert to the global/default theme when you impersonate a user from a particular domain...themes are considered a UI customization that isn’t domain aware.....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[kaushal_snow · Accepted solution]

Hi @devashishku ,

Unfortunately, ServiceNow does not support domain separation for themes or custom branding via Theme Builder, meaning that even if you assign themes based on sys_domain, the system will revert to the global/default theme when you impersonate a user from a particular domain...themes are considered a UI customization that isn’t domain aware.....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[devashishku]

Thanks for the revert.
Is there any way to separate themes for the native view as well? 

Using the UI 16 Banner Image, logo separation is getting managed, but the banner text and themes are getting fetched from global, which is also my client's requirement .

 

 

[RaghavSh · Accepted solution]

@devashishku Unfortunately Theme will not be supported as mentioned in SN doc. We will have to wait for SN to make it available in any future release.

Please mark the answer correct/helpful accordingly.

[RaghavSh]

@devashishku Domain separation is not supported for Themes

Refer SN documentation :https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/administer/navigation-and... 

Please mark the answer correct/helpful accordingly.