Download the articles to Excel

ChunjiJ · ‎07-16-2025

I have created several articles in a Knowledge Base. I want to download them to Excel, modify them locally, and then import them back into ServiceNow. However, I can't find any 'Export to Excel' button in the Article list. How can I download the articles to Excel? Thank you.

Mark Manders · ‎07-17-2025

That's correct, because the fields aren't on the list, so you don't get them. You first need to add all fields that you need to the list and then do an export. Or use the 'import' function I mentioned so you can choose 'all fields'.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

View solution in original post

GlideFather · ‎07-16-2025

Hi @ChunjiJ
are you sure that excel is the right format for document export of KB Articles?

Wouldn't it be better pdf or doc?

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

ChunjiJ · ‎07-16-2025

Thank you for your assistance. The requirement specifically mandates using Excel format for the export process.

GlideFather · ‎07-16-2025

@ChunjiJ

and from backend of portal?

If backend:

If portal, I don't know how 😛

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

ChunjiJ · ‎07-16-2025

Yes, I need it from the backend, but I found I can only download it as PDF – there's no Excel format available.😂