Now Support Mobile Application | How to Download and Set up

[Rob_Muro]

We have a new tool to add to your tool belt: The Now® Support mobile app. Customer administrators can boost productivity by managing and resolving cases with ServiceNow Technical Support from anywhere, anytime.   

Check out the Now Support mobile app FAQ!

The Now Support mobile app is free to download in the App Store, for iOS devices, and Google Play, for Android devices. Create, manage, and resolve your cases with ServiceNow Technical Support on-the-go. Because we understand that work doesn’t just happen in the office these days. You need to be flexible, and more importantly, mobile. 

Why you need to download the Now Support mobile app:

1. Move cases forward at your convenience. 
2. Stay informed 24/7 with real-time notifications.  
3. Access our library of knowledge articles from the palm of your hand. 
4. Access our Service Catalog for self-service fulfillment 
5. Track requests – anytime, anywhere. 
6. Resolve issues simply and effectively. 

We recently enabled Virtual Agent on the Now Support mobile app too!

Admins are responsible for upgrading their company instances, submitting cases to be worked on with ServiceNow Technical support, and more. Not sure if you are a customer admin for your company? If you can log-in to Hi.servicenow.com this app is for you. 

How to Download and Set-up your account on the Now Support mobile app 

1. Type “Now Support” in the iOS App Store or Google Play 

2. Click Download 

3. Type in your User credentials for Now Support (HI) 

4. Click Login 

5. Set up your Two-step authentication app like Google Authenticator 

6. Input the authentication code 

7. Set your 6-digit app PIN 

8. Confirm PIN by inputting it a second time 

It should take you to the Now Support mobile home page for your account featuring cases, changes, and more. 

PRO tip: Set up facial recognition or touch-ID for added security and a quicker login experience.  

For a more intuitive and seamless experience, we have enabled additional security measures to make login simple and easy. Depending on the iOS device you have, you can enable facial recognition or touch-ID.   

Set-up facial recognition or touch-ID on the Now Support mobile app 

1. Click More 

2. Select Facial Recognition 

3. Follow prompts 

4. Success! 

The Now Support mobile application is one, of many, enhancements coming to our seamless customer service ecosystem. Whether you are browsing knowledge, tracking a change, or actively working on a case with our world-class technical support team, never lose contact with support.

At ServiceNow, we’re reimagining the entire customer support experience as you know it, to make it faster, easier and more intuitive.  

Download Now Support mobile in the App Store and Google Play for service and support on the go, and please stay tuned for more! 

**Updated October 2020 -- we made some updates to the app! Checkout Now Support mobile 2.0.