Draft Article Messages

[David Nottingha]

For some time now I have been getting a number of notifications from the SN Community about "Draft articles" being submitted or recalled.

I am trying to figure out WHY I am getting these and what can be done about them. Here is a sample from today:

[Mark Roethof]

@Dan Bruhn @David  Perhaps this is interesting info for you guys. 

[David]

Thanks for sharing this, Mark. Will take a look.

[David]

Hi @David Nottingha ,

This is the response from Khoros Support:

"I have investigated this and found that the user "David Nottingha" has three roles: BlogAuthor, BlogEditor, and BlogPublisher. Since these roles are assigned to the user, they will get notifications about the Draft Articles.

Below are the role definitions which will help you understand how the blog permissions are set.

• BlogAuthor: Can start and edit blog draft articles. BlogAuthors can edit the blog articles that they published.
• BlogEditor: Can edit on articles that are in the Awaiting Review state. BlogEditors can send articles back to the BlogAuthor if there are changes required or can forward the article to the BlogPublisher for publication.
• BlogPublisher: Can approve and publish articles that are in the Awaiting Publication state or send the article back to the BlogEditor if additional changes are needed.

Here is the documentation for your reference: https://community.khoros.com/t5/Blogs/Set-blog-permissions/ta-p/109113 "

One limitation of this is that you get notifications and have access to draft articles, even ones that you did not create. I'll see if there's a way around this but for now, that is how they've designed these roles. Hope that helps.

[David Nottingha]

@David Very interesting that I have these permissions! Since I am with a ServiceNow Partner and not ServiceNow directly if find it surprising that I have such access. I will check my partner portal profile to see what may settings are there.

My partner portal search did not result an any settings that I thought might apply here.