Hey folks,
Requirement- So we want our users to create tickets on their ServiceNow portal and we should be able to listen to the relevant request item changes (in a webhook fashion essentially). Relevance here being request items created from our portal.
Now assume that Service Now admin role users are not present on our platform. Given this, will our user have to get the Oauth app and Business Rule (for webhook) created by their ServiceNow admin by sharing relevant docs & steps for the same? That's too many steps and not user friendly process.
Can there be a marketplace app created which could be installed by Service Now admin which then later creates Business Rule too?
Or is there any easier way to achieve this?
