Email notification when task is completed

[Thato Masingi]

Hello everyone,

Is there a way to change email notification to include short description that written by a user when He/She logged a service request or an incident is closed complete or closed incomplete?

[Thato Masingi]

We want to change email notification from "Request enhancement" to whatever the user wrote on short description when logging a ticket.

[Mark Manders]

What is in your current notification? If the short description is 'Request enhancement', it will show this. If it is hardcoded in there, you can just replace it with ${short_description}