External routing does not trigger subflow

[David129]

Dear all,

I am trying to make AWA external routing working.

I have installed the required plugins and demo content.

I have configured a queue with the External Routing option and assigned a External Provider.

I have also created a subflow and action that I have tested.

When I start a new chat session, I see the chat assigned to the queue and remaining inn the queued status.

But I don't see the execution of my Subflow.

On the system logs, I see this error message.

External Routing Events: Unable to push external new work item event with the exception: java.lang.NullPointerException: Cannot invoke "com.google.common.collect.ImmutableMap$Builder.put(Object, Object)" because "eventDefinitions" is null

I guess something is wrong on the event definition that I am using, but I have used the one provided with the demo content. (CF. attached files).

I don't really know what can I do to troubleshoot my issue.

Could someone help me on this ?

Best regards

David

#external routing

#awa

[David129 · Accepted solution]

It works now since I have re install the External Routing plugin and rebuilt my subflow and action.

I probably made something wrong.