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01-22-2025 09:48 AM
Dear all,
I am trying to make AWA external routing working.
I have installed the required plugins and demo content.
I have configured a queue with the External Routing option and assigned a External Provider.
I have also created a subflow and action that I have tested.
When I start a new chat session, I see the chat assigned to the queue and remaining inn the queued status.
But I don't see the execution of my Subflow.
On the system logs, I see this error message.
External Routing Events: Unable to push external new work item event with the exception: java.lang.NullPointerException: Cannot invoke "com.google.common.collect.ImmutableMap$Builder.put(Object, Object)" because "eventDefinitions" is null
I guess something is wrong on the event definition that I am using, but I have used the one provided with the demo content. (CF. attached files).
I don't really know what can I do to troubleshoot my issue.
Could someone help me on this ?
Best regards
David
#external routing
#awa
Solved! Go to Solution.
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02-12-2025 01:44 AM
It works now since I have re install the External Routing plugin and rebuilt my subflow and action.
I probably made something wrong.
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02-12-2025 01:44 AM
It works now since I have re install the External Routing plugin and rebuilt my subflow and action.
I probably made something wrong.