Extract a report that shows the incidents for which Response SLA was not triggered.

[subhashis1109]

Hi

I need to pull up a report of incidents for which response sla was not triggered i.e while submitting the incident, the assigned to field was not empty in the form. Can I get this information?

[AndersBGS · Accepted solution]

Hi @subhashis1109 ,

Create a report based on the incident SLA table, and set the related list conditions to non for task SLA:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders