Create a choice or button on a dashboard to filter the reports by group
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-05-2024 10:58 AM
I am part of a large organization with hundreds of assignment groups. I have created a report to return all tickets for three of these groups, lets call them groups A, B, and C. I place this report on a dashboard. What I want, is a button or drop down box of some sort to allow me to pick one of these groups and have the report show only the results for that group. I have tried adding interactive filters. Specifically interactive filters/refrence/assignment groups-multiple and several others. The referenced filter allows me to type in a group and filter the report, but no way to see the available 3 groups and choose one easily.
Please note that I am not an admin so don't have the option of creating anything custom, trying to use what's available OOB. Is what I want possible, or do I just need to give up and create seperate reports for each group? Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-06-2024 10:53 PM
Hi @randall_wil ,
For sure you can utilize interactive filters, but the interactive filter need to be mapped according to the table and field you're trying to filter. If the interactive filter is not mapped, then it will not work.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/