Flow Trigger Based on Specific State Transitions in Change Request
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11-20-2024 07:37 PM
I am working on a flow that should trigger only when the State field of a Change Request transitions between the following values:
New
Scheduled
Implement
Review
To achieve this, I set the flow trigger to Record Created or Updated and configured it as follows:
State is New
State changes to Scheduled
State changes to Implement
State changes to Review
Run Trigger: For every update, Only if not currently running, For every unique change
However, I am encountering an issue:
The flow gets triggered on updates to other fields on the form (e.g., Description), which is not my requirement.
Requirement:
The flow should trigger only when the State field changes, and not on updates to other fields.
Is there a way to configure the flow or add conditions to ensure it only triggers on State field changes?
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11-20-2024 08:54 PM
hmm based on your flow trigger that shouldn't be happening. Is there anything with the change request fields that triggers a state change when updated?
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11-20-2024 09:15 PM
Hello @ThanigaivelS363
Go to audit of the Change request and See if State values are getting changed along with other values.
Please mark the answer as helpful and correct if helped.
Kind Regards,
Ravi Chandra
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11-20-2024 10:14 PM
Hi @ThanigaivelS363 ,
If you have properly configured the trigger then it should not happen, may be state is changing and again setting back to original state. Share the screen short of your trigger condition.
Do check audit history of state for the record which you thing flow should not trigger but it was triggered.
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