Getting below error while connecting to ServiceNow.

[snehakandek]

We have our SNOW to ADO integration inbuild too. Which is used to automatic transfer SNOW ticket to Azure Devops server/services.

For that we use SNOW WSDL.

We can able to fetch data from ServiceNow by using Soap UI  but can't fetch by our tool.

Getting this error

The HTTP request is unauthorized with client authentication scheme 'Basic'. The authentication header received from the server was 'Basic realm="Service-now"'.

Our password have & character in that. Is that impact?

This tool is created at 2021, for excisting tool we can able to work as expected.

But this is new request for us to configure. and we are getting above error.

Please analyze and provide solution.

[Vishal36]

Hi @snehakandek, 

It seems you're facing an authentication error when trying to fetch data from ServiceNow using your tool, especially due to special characters in the password (like &). Ensure that your password is URL encoded and that the authentication method matches what ServiceNow expects (Basic Authentication might require specific headers).

Since you're able to retrieve data using SoapUI, compare the headers and setup between SoapUI and your tool to spot any differences.

If the issue persists, a ServiceNow Partner's enterprise - grade tool, OpsHub Integration Manager (OIM) might be worth exploring. With a code–free integration setup, OIM automates the synchronization between ServiceNow and Azure DevOps, handling technical details like authentication. It supports deep data sync (Comments, attachments, images, relationships, etc.), ensuring error-free integration without manual configuration. Here is the YouTube video to see how the integration works.

There is a free Community edition of OIM that you can use to start integrating Jira and Azure DevOps immediately without requiring a license.

Let me know if this helps or if you need more details! 🙂