Guidance Needed - Roadmap After CSA for a Successful ServiceNow Career

[tehseenfl29]

Hello Community Members,

I am currently preparing for the CSA certification and would like guidance from experienced ServiceNow professionals.

Could someone please suggest a clear roadmap after CSA to build a successful long-term career in ServiceNow?
Specifically, Which roles should I target ?
Which certifications are most valuable after CSA?
What kind of hands-on experience or projects should I focus on? (Reply it with details)
Any common mistakes I should avoid?

[GlideFather · Accepted solution]

Hi @tehseenfl29,

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Welcome to the Platform of platforms! 🚀 There's no universal answer, everybody is an individual but what could help you is the resources below.

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Let me take this opportunity to share following resources with you:

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        ServiceNow University 

        

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
• The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

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      ServiceNow Career Journeys & ServiceNow Career Paths 

      

• Pick a ServiceNow Career Path that matches your interests.
• We’ll help you start at the right level based on your skills.
• A ServiceNow Credential gives you industry recognition.
• It proves your investment and boosts your professional value.

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        Learning Plans at the Developer Portal 

        

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• Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.
• Short and self-paced modules.
• Best practices, references, 

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Good luck to your CSA! 🤞💪

[Sandeep Rajput]

@tehseenfl29 Could you please share some more details on your profile? Are you a coder by heart or a person who enjoys process consulting? If you are a technical person, I recommend you to pursue the career path of a developer, for details you can refer to this path https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=cbdb13f... meticulously planned by ServiceNow Learning team. 

If you are not a coder by heart and would like to build your career in the process consulting/platform owner you can follow this career path https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=3f92eb6...

Both the paths offer long term career in ServiceNow. Depending up on your goals and path you can choose the right certification (these certifications are also part of the career paths shared above). 

Regarding projects, I recommend getting hands on experience on various product lines in ServiceNow (ITSM, CSM, HRSD, etc.) Try to understand how exactly ServiceNow works and how these product line introduces efficiency and cost savings within the organisations. 

ServiceNow is all about process implementations via workflows and automations. Make now learning portal your friend and try to enroll for courses which align with your career goals. 

Continuous learning is the key to survive and thrive in the ServiceNow eco-system.

Hope this helps.

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