Help with creating report
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09-24-2024 01:29 PM
I would like to create a report, that when ran, will show me if someone has had more than a certain # of incidents open, such as more than 3, within a 30 day time period. How could i go about doing that.
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09-24-2024 10:57 PM
Hi @hollye ,
Are we talking about assignee or about the end-user according to "have more than # number opens in a period?
You can utilize the related list condition with below when creating a report from the sys_user table.
This will off course only show the users that have 3 or more incidents. Afterwards you need to add some conditions to the incident table:
Note, that this will only give you the users name - not the incidents. If you need to have the different incident numbers in the report, you should create a database view instead to combine sys_user and incident table.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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09-25-2024 06:49 AM
About the user, so i am using the 'Opened For' field
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09-25-2024 10:56 PM
Hi @hollye ,
Same concept. Just utilize the open for instead of end-user.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/