Hiding Attachment link from SCTASK form for a role/group

MThomas1
Kilo Guru

Hello,

 

We have a requirement for a project to HIDE attachment link from SCTASK form for a specific role/group/specific catalog item.( we have multiple catalog items )

Is this a doable requirement? 

We have one catalog item for REQ-RITM-SCTASK - generation for access purpose 

We have another catalog item  for REQ-RITM-SCTASK - generation for license purpose 

 

For Liocense purpose tasks , project team want to HIDE Attachment link on the form. 

what is the best practice?  Is it recommended to encourage these requirements? will this requirement conisdered as high level customizations? 

 

Thank you.

 

 

2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron

@MThomas1 

are you talking about the paper-clip icon on the native form for attachment?

if yes then to hide you need to create sys_attachment WRITE ACL for your table and then use advanced script to check the Catalog item name and check group membership

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

Hi Ankur,

Thank you for your input.

yes, paper-clip icon. 

will the advanced script/ACL -> create any perforamnace delay as it will RUN against every SC_Task generated for Catalog Item name /group membeship? 

 

Thank you.

View solution in original post

5 REPLIES 5

MThomas1
Kilo Guru

Thank you for yoyr guidance and solution on this request.