Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

How do we create ATF test steps for case creation from email

Not applicable

Hello All,

I need to configure ATF Test steps,

emails we stored in csm case routers..

Any emails received by SN from below mailboxes should create a Case .
Need to Implement ATF Steps to automate the testing case records

example emails are "casetpts@gmail.com" and "case2tpts@gmail.com"

 

Thanks in Advance!

6 REPLIES 6

Som4
Tera Contributor

Try giving only 1 mail Id in From and To fields.

Not applicable

@Som4  Still case is not getting triggered... in the email target and target table is empty