Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

Unable to provision Personal Developer Instance (Australia Release)

nchingalwar
Mega Explorer

I created a new ServiceNow Developer account using my personal email address and am trying to provision a Personal Developer Instance (PDI).

When I select the Australia release and request an instance, I consistently receive the following error:

"We were unable to assign an instance to you. Please retry now."

I have already tried the following:

  • Using Chrome, Edge, and Incognito/Private mode
  • Logging out and logging back in
  • Retrying multiple times over the past day

 

NCHI******@gmail.com  email ID is used to create the account. 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @nchingalwar 

 

  • Try to provision a slightly older PDI version (e.g., Zurich or earlier), and then using the upgrade tool to update to the latest release.
  • Log out of your profile->Return to the primary ServiceNow Developer Site->sign back in, and click "Start Building" again to clear session glitches
  • Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.
  • Once you are able to submit request , will suggest you to Wait  for PDI request to be provisioned if your request is  already waitlisted
  • Support is not available for PDI .

 

 

 

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti